Cancel a booking and get a refund

Check the policy before you book

Each host picks one of three cancellation policies for their listing: Flexible, Moderate or Strict. You'll see it on the listing under Cancelling, on the booking card before you pay, and in your Booking confirmed email.

Policy	When you cancel	You get back
Flexible	24 hours or more before the start	100%
Flexible	Less than 24 hours before the start	50%
Moderate	5 days or more before the start	100%
Moderate	Between 24 hours and 5 days before the start	50%
Moderate	Less than 24 hours before the start	Nothing
Strict	7 days or more before the start	50%
Strict	Less than 7 days before the start	Nothing

A few rules:

The percentage applies to what you paid, minus the service fee and the HST on it. The service fee isn't refunded when you cancel.
Times count back from your booking's start time, in the space's local time (Eastern).
Once your start time has passed, cancelling gets nothing back under any policy. That includes not showing up.

Example

You paid $19.44 for a 4-hour booking: $16.00 for the space, a $1.20 service fee and $2.24 HST. Parkeas keeps the service fee and its HST, which is $1.36. That leaves $18.08.

Flexible listing, cancelled 2 days before: you get back $18.08.
Flexible listing, cancelled 10 hours before: you get back $9.04 (50%).

Cancel a booking

In your dashboard, select Trips.
Find the booking and select Cancel.
Cancel this booking? shows exactly how much you'll get back, the reason and the listing's policy.
Select Cancel booking to confirm, or Keep booking to leave it as it is.

You can also select Cancel Booking at the bottom of the booking page, then Yes, cancel. That dialog doesn't show the amount, so check it in Trips first if you're unsure.

You can cancel a booking that's confirmed or still waiting for the host. After you check in, you can't cancel.

Where your refund goes

The part you paid by card goes back to that card through Stripe. Card refunds usually take 5 to 10 business days to show, depending on your bank.
The part you paid with wallet credit goes back to your Parkeas wallet straight away.

If a card refund can't be completed right away, the booking shows Cancellation pending or Processing. The support team is alerted automatically and finishes the refund.

Track your refunds

In Trips, open the Cancelled tab. Each trip shows its status (Refunded in full, Partially refunded, No refund, Not charged or Processing), the reason it was cancelled, and how much was refunded of the total you paid. Refunds also appear in your wallet history. See Payment methods and receipts.

Booking requests

If you cancel a request before the host answers, nothing has been charged, so there's nothing to refund. The hold on your card is released. If the host declines or doesn't answer within 24 hours, you aren't charged either. See Instant book and booking requests.

When the host cancels

If your host cancels, you get a full refund, service fee included, whatever the listing's policy. The Cancelled tab shows "The host cancelled this booking."

Think the refund is wrong?

On the Cancelled tab, select Dispute this next to the trip to file a dispute. If the space was unavailable when you arrived, or very different from the listing, contact support rather than cancelling. See Contact support.