Reviews and rating guests

Guests can review your spaces after a stay, and you can rate guests too. Reviews help future guests choose a space and help hosts know who they're welcoming.

Read your reviews

Go to Reviews in the host menu. You'll see:

• your Overall rating and the star Distribution
• your rating By listing and your response rate
• each review, with the guest's name, the listing and the date

Use the filters to show reviews that Needs reply, reviews rated 3★ and below, or ones you've Replied to. You can also filter by listing.

Reply to a review

1. On the review, select Reply publicly.
2. Write your reply (up to 1,000 characters). The buttons Thank the guest, Acknowledge the issue and Say what changed add a starting sentence you can edit.
3. Select Post reply.

Your reply is visible to everyone on your listing page. You can post one reply per review, and there's no way to edit it afterwards, so read it over before posting. A calm, specific reply to a critical review helps future guests more than silence.

Rate a guest

You can rate a guest after their stay ends:

• From your bookings: on Bookings, find the booking (usually on the Past tab) and select Review guest. Pick a star rating, add an optional comment and select Submit review.
• From Guests & Trust: go to Guests & Trust in the host menu and open the Rate guests tab. Each finished stay shows how many days you have left. Pick a star rating, add an optional comment and select Submit rating.

On the Rate guests tab, you have 14 days after a stay ends to rate the guest. After that, it shows Review window closed. You can rate each booking once.

Hosts see a guest's average star rating when they expand that guest's booking, so keep your comments factual and useful for the next host, for example whether they arrived and left on time.

A review breaks the rules

If you think a review is abusive, false or includes private information, contact Parkeas Support at support.parkeas.com with the listing and the review date.